This Privacy Policy explains how l83com collects, uses, stores, protects and shares your personal data when you use our platform. We are committed to handling your information responsibly and transparently.
Last Updated:1 January 2026
Applies To:All l83com Users
Language:English
Primary Market:Pakistan
Our Privacy Commitments
How We Approach Your Privacy
These six principles guide every data-handling decision at l83com. Full details are in the policy sections below — these cards are a plain-English summary, not a substitute for reading the complete policy.
Minimal Collection
We only collect personal data that is necessary to operate your account, process transactions, comply with legal obligations and improve the platform. We do not collect data for its own sake.
Secure Storage
Your data is stored using industry-standard encryption protocols. Access is restricted to authorised personnel and third-party processors operating under binding data processing agreements.
No Selling of Data
l83com does not sell, rent or trade your personal data to third parties for commercial purposes. Data is shared only where required by law, for service delivery, or with your explicit consent.
Your Rights
You have the right to access, correct, restrict and, where applicable, request deletion of your personal data. You can exercise these rights by contacting our support team at any time.
Purpose Limitation
Data collected for one purpose — such as account registration — is not used for an unrelated purpose without fresh notice or consent. We process data only for the purposes stated in this policy.
Retention Limits
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or compliance obligations.
This Privacy Policy ("Policy") is issued by l83com ("Platform", "we", "us", "our") and applies to all personal data collected from users ("you", "your") who access or use the l83com website at https://l83com.cam and associated services (collectively, the "Platform"). This Policy forms part of our broader user agreement alongside the Terms & Conditions.
l83com is an English-language online betting and live casino platform designed for Pakistani users. We are committed to handling personal data responsibly, securely and in a manner consistent with applicable data protection principles. This Policy describes what personal data we collect, why we collect it, how we use it, with whom we share it and what rights you have in relation to it.
By registering an account or using the Platform, you acknowledge that you have read this Policy and consent to data processing as described herein. If you do not agree with this Policy, you must not use the Platform.
Pakistan-Specific Note: l83com does not hold a licence issued by any Pakistani governmental authority. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are for local payment context only and do not imply that those providers have endorsed, partnered with or approved gambling transactions through l83com. Users in Pakistan must independently assess their obligations under applicable local law, including the Prevention of Gambling Act, 1977, before using this Platform.
Section 2
Definitions
The following definitions apply throughout this Policy:
"Personal Data"
Any information relating to an identified or identifiable natural person, including name, email address, date of birth, postal address, IP address, device identifiers, payment details and account activity records.
"Data Controller"
The entity that determines the purposes and means of processing personal data. For the purposes of this Policy, l83com acts as the Data Controller in respect of all personal data collected through the Platform.
"Data Processor"
A third party that processes personal data on behalf of l83com under a binding data processing agreement and in accordance with instructions provided by l83com.
"Processing"
Any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure or destruction, whether or not by automated means.
"KYC Data"
Identity and address verification documentation provided by a User as part of the Know Your Customer process, including government-issued identification, utility bills and bank statements.
"Cookies"
Small text files placed on a user's device by the Platform to support site functionality, analytics, session management and personalisation features.
Section 3
Personal Data We Collect
l83com collects the following categories of personal data depending on how you interact with the Platform:
3.1 Account & Registration Data
Full name as it appears on your government-issued identification.
Date of birth (for age verification purposes).
Email address and account password (stored in hashed form).
Residential address, including city (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar) and postal code.
Contact telephone number (where provided).
3.2 Identity Verification (KYC) Data
Copies of government-issued photo identification (e.g., CNIC, passport, driver's licence).
Proof of address documents (e.g., utility bills or bank statements not older than three months).
Source of funds documentation where required for high-value transactions.
3.3 Financial & Transaction Data
Deposit and withdrawal transaction records, amounts and timestamps.
Payment method identifiers (e.g., masked card number, wallet reference). Full payment credentials are not stored by l83com; they are handled by licensed payment processors.
Account balance history and bonus transaction logs.
3.4 Behavioural & Technical Data
IP address, browser type, device type and operating system.
Session logs, pages visited, time on page and interaction patterns.
Betting and gaming activity records, including wager amounts, selected markets and outcomes.
Geolocation data at session level (country and city) derived from IP address.
3.5 Communications Data
Content of support queries submitted via live chat or email.
Records of communications between you and the l83com support team.
Marketing preference records and communication consent logs.
Section 4
How We Collect Your Data
l83com collects personal data through the following channels and mechanisms:
Directly from you: When you register an account, complete KYC verification, submit payment instructions, contact support or update your profile settings.
Automatically via the Platform: Through cookies, server logs, analytics tools and tracking technologies when you browse or use the Platform.
From payment processors: Transaction confirmation data and payment status updates received from third-party payment service providers who process your deposits and withdrawals.
From identity verification services: Confirmation data returned from third-party KYC and identity verification service providers used to validate your submitted documents.
From fraud prevention services: Risk scores and device fingerprint data received from third-party fraud detection partners to identify and prevent fraudulent account activity.
Section 5
How We Use Your Data (Data Processing)
The personal data we collect is processed for the following specific purposes. Where a different legal basis applies to each purpose, it is noted in Section 6 below.
Processing Purpose
Data Categories Used
Legal Basis
Account creation & management
Registration data, contact details
Contract
Identity verification (KYC)
KYC documents, registration data
Legal Obligation
Processing deposits & withdrawals
Financial data, KYC data
Contract
Fraud prevention & AML monitoring
Behavioural, financial, technical data
Legal Obligation
Customer support communications
Communications data, account data
Contract
Responsible gambling tools
Behavioural data, account settings
Legal Obligation
Platform analytics & improvement
Technical data, behavioural data
Legitimate Interest
Promotional communications
Contact details, preferences
Consent
Legal compliance & record-keeping
All data categories
Legal Obligation
Section 6
Legal Basis for Processing
l83com processes personal data only where a valid legal basis exists. The following bases are relied upon:
Contractual Necessity: Processing required to perform the contract between you and l83com — principally, the provision of account services, betting and casino features, payment processing and customer support.
Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements and record-keeping mandates.
Legitimate Interests: Processing conducted for our legitimate business interests where those interests are not overridden by your rights and interests — including fraud prevention, platform security, analytics and business improvement.
Consent: Processing based on your freely given, specific, informed and unambiguous consent — principally for direct marketing communications. You may withdraw consent at any time by contacting support or updating your communication preferences.
Section 7
Third-Party Data Sharing
l83com does not sell, rent or trade your personal data to third parties. We share personal data only in the following limited circumstances:
Payment Service Providers: To process deposits and withdrawals, we share relevant transaction and identity data with licensed payment processors. These may include providers of electronic wallet services and banking infrastructure. Payment providers referenced on this platform (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are mentioned for local context only — sharing with any specific provider occurs only if and when that provider supports a transaction you initiate through the live cashier.
Identity Verification Providers: KYC documents and registration data are shared with licensed identity verification service providers to validate user identity and age. These providers operate under data processing agreements with l83com.
Fraud Prevention & Security Partners: Technical and behavioural data may be shared with fraud detection and risk management services to identify suspicious activity, protect users and maintain platform integrity.
IT and Infrastructure Providers: Data may be accessible to cloud hosting, database management and IT security providers engaged by l83com, all operating under binding data processing agreements.
Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, courts, regulators or other governmental bodies where required by applicable law, a valid legal order or to protect the rights and safety of l83com, its users or third parties.
No Advertising Data Sales: l83com does not share or sell your personal data to advertisers, data brokers or third-party marketing networks. Any promotional communications you receive from l83com are sent by l83com directly and only where you have provided consent.
Section 8
Cookies & Tracking Technologies
l83com uses cookies and similar tracking technologies to support the operation of the Platform, analyse user behaviour and personalise your experience. The following types of cookies are used:
Strictly Necessary Cookies: Required for the Platform to function. These include session management, login authentication and security tokens. They cannot be disabled without impairing the Platform's functionality.
Functional Cookies: Remember your preferences such as language setting, display currency (PKR) and responsible gambling limits you have set.
Analytical / Performance Cookies: Collect anonymised or pseudonymised data on how users interact with the Platform — pages visited, session duration and click patterns. Used to improve the user experience.
Fraud Prevention Cookies: Device fingerprint and session integrity data used to detect fraudulent logins, multiple account attempts and suspicious activity patterns.
You may configure your browser to block or delete cookies; however, doing so may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled. For all other cookie categories, you may manage your preferences through your account settings or browser controls.
Section 9
Data Security
l83com implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration or disclosure. Our security measures include, but are not limited to:
End-to-end encryption for data in transit using TLS (Transport Layer Security) protocols.
Encryption of sensitive data at rest, including KYC documents and payment records.
Account password hashing using industry-standard one-way cryptographic algorithms.
Two-factor authentication (2FA) availability for user account access.
Role-based access controls limiting internal staff access to personal data on a need-to-know basis.
Regular security audits, penetration testing and vulnerability assessments.
Incident response procedures for detecting, reporting and responding to personal data breaches.
Your Responsibility: You are responsible for keeping your account credentials secure. Do not share your username or password with any third party. l83com will never ask for your password via email, live chat or any other channel. Report suspected unauthorised account access to our support team immediately.
Section 10
Data Retention
l83com retains personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory requirements. The following general retention principles apply:
Active Account Data: Retained for the duration of your account and for a defined period following account closure, as required by anti-money laundering and record-keeping obligations applicable in the operator's licence jurisdiction.
KYC and Identity Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by applicable law or regulatory guidance.
Transaction Records: Retained for a minimum of five (5) years following each transaction, in accordance with standard AML record-keeping requirements.
Support Communications: Retained for a period sufficient to resolve any related disputes and to support complaint-handling processes.
Marketing Consent Records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate consent history.
Upon the expiry of the applicable retention period, personal data will be securely deleted, anonymised or pseudonymised in accordance with our data disposal procedures.
Section 11
Your Rights as a Data Subject
Subject to applicable law, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us using the details in Section 15. We will acknowledge your request within a reasonable timeframe and respond substantively within thirty (30) days, subject to identity verification and any applicable exemptions.
Right of Access
Request a copy of the personal data we hold about you and information about how it is being processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you without undue delay.
Right to Erasure
Request deletion of your personal data where there is no compelling reason for its continued processing. This right is subject to legal retention obligations.
Right to Restriction
Request that processing of your personal data be restricted in certain circumstances, such as where you contest its accuracy or object to its use.
Right to Portability
Where processing is based on consent or contract and carried out by automated means, request a machine-readable copy of your personal data.
Right to Object
Object to processing based on legitimate interests or for direct marketing purposes. Marketing objections will be acted on immediately.
Section 12
Children's Privacy
The l83com Platform is strictly intended for adults aged 18 years and above, or the higher minimum age required by the operator or applicable licence jurisdiction. We do not knowingly collect personal data from individuals under the required minimum age.
If we become aware that personal data has been collected from a person below the minimum age requirement, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please notify us immediately at [email protected].
18+ Strictly Enforced: Age verification is conducted as part of the KYC process. Providing false date of birth information during registration constitutes a breach of the Terms & Conditions. Accounts identified as belonging to minors will be suspended immediately and all deposits returned where reasonably practicable, with winnings forfeited.
Section 13
International Data Transfers
In order to deliver Platform services, your personal data may be transferred to, stored in or processed in countries outside Pakistan. This may occur where our hosting infrastructure, payment processors, KYC service providers or fraud prevention partners operate from jurisdictions outside Pakistan.
Where such transfers occur, l83com takes steps to ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include contractual provisions that impose data protection obligations on recipient organisations equivalent to those set out in this Policy.
By using the Platform, you acknowledge that your personal data may be transferred internationally and consent to such transfers for the purposes described in this Policy.
Section 14
Amendments to This Policy
l83com reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or Platform features. Where material changes are made, we will provide reasonable notice to registered users via the email address on their account or via a prominent notice on the Platform prior to the changes taking effect.
Continued use of the Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must cease using the Platform and may request account closure by contacting our support team.
The effective date of the current version of this Policy is shown at the top of this page. We recommend reviewing this Policy periodically to remain informed about how we protect your personal data.
Section 15
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way your personal data is handled, please contact us using the details below. Our support team is available 24/7 in English, with Urdu-language assistance available on request.
To exercise any data subject rights set out in Section 11, please contact us in writing via email with the subject line "Data Subject Request" and include your registered email address and a description of your request. We may require identity verification before processing your request.
Plain text — not a clickable link. For data subject requests, include "Data Subject Request" in your subject line.
Live Support
Available via Platform
24/7 live chat in English. Urdu available on request.
For questions about your account terms, please review our Terms & Conditions. For responsible gambling support and self-exclusion requests, visit our Responsible Gambling page.
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Your Data Is in Safe Hands
l83com is committed to protecting your personal information while delivering a transparent, English-language betting experience for Pakistani users. Questions about your data? Contact us any time.